This Billing & Subscription Disclosure provides detailed information about how subscriptions, payments, and billing work on the Mezano Construction Management Platform. It supplements our Terms of Service.

1. Subscription Plans

• Basic — Core project management, time clock, basic invoicing. Ideal for sole proprietors and small crews.
• Professional — Full feature access including payroll, contracts, lien management, AI assistant. For growing contractors.
• Enterprise — Multi-company management, custom user limits, priority support. For large construction firms.

Current pricing is displayed on the pricing page. All plans include multi-tenant data isolation, SSL encryption, and standard support.

2. Payment Processing

All payment processing is handled by Stripe, Inc., a PCI-DSS Level 1 certified payment processor. We accept major credit cards (Visa, Mastercard, American Express, Discover) in US Dollars. We never store your full card number — Stripe tokenizes all card data using industry-standard encryption. See Stripe's Privacy Policy.

3. Billing Cycles

• Monthly — Billed on the same calendar day each month
• Annual — Billed once per year on your subscription anniversary
• Trial periods — If a free trial is offered, your card is charged automatically at trial end unless canceled first
• Upgrades — Prorated for the remainder of the current billing period
• Downgrades — Take effect at the next billing cycle

4. Automatic Renewal

Subscriptions automatically renew at the end of each billing period. You will receive a billing reminder email at least 7 days before your renewal date. To cancel auto-renewal, go to Account → Billing Settings and cancel before the renewal date, or contact us at info@mezanocm.com.

5. Refund Policy

Standard Policy

Subscription fees are generally non-refundable. We do not provide prorated refunds for unused time in a billing period.

Exceptions

• Platform outage — If an outage exceeds 24 consecutive hours, you may be eligible for a prorated credit
• Billing errors — Contact us within 60 days of an incorrect charge for a full refund
• 7-day satisfaction guarantee — First-time subscribers may request a full refund within 7 days of their first charge

How to Request

Email info@mezanocm.com with your account email, charge date, amount, and reason. We respond within 5 business days.

6. Failed Payments & Account Suspension

• You will be notified immediately by email if your payment fails
• We retry the charge 3 times over 7 days
• After 14 days unresolved: account suspended (read-only mode)
• After 30 days unresolved: account may be terminated
• You retain access to export your data for 30 days after suspension

7. Taxes

Subscription fees may be subject to applicable sales tax, VAT, or similar taxes depending on your location. Any applicable taxes will be added to your invoice and collected by Stripe on our behalf.

8. Invoices & Receipts

A receipt is emailed after each successful payment. Invoices can also be downloaded from Account → Billing Settings. Invoices include itemized charges, tax amounts, and Stripe transaction IDs.

9. Contact for Billing Issues