SMS Program Terms & Consent

Mezano Construction Management LLC (“Mezano CM”) · mezanocm.com · Effective August 17, 2026

Mezano CM is a construction management platform used by contractors. On a contractor’s behalf, Mezano CM sends transactional text messages about service visits the customer has booked: booking confirmations, day-before and morning-of reminders, technician on-the-way updates with an estimated arrival time, reschedule notices, and a completion notice. We do not send marketing or promotional texts.

Program details

Message frequency varies by appointment (typically 2–4 messages per scheduled visit).
Message and data rates may apply.
Opt out at any time by replying STOP. You will receive one confirmation and no further messages. Reply START to re-subscribe.
Reply HELP for help, or contact your contractor or info@mezanocm.com.
Consent is not a condition of purchase of any goods or services.
Mobile phone numbers and SMS consent information are not shared with or sold to third parties or affiliates for marketing purposes.
Carriers are not liable for delayed or undelivered messages.

How consent is collected

Customers do not enroll by texting a keyword. Consent is collected in one of three ways:

1. Online, by the customer. The customer signs up on our opt-in form at mezanocm.com/sms-optin (also linked from every visit-tracking page): they enter their mobile number and tick an unchecked consent box that displays the full disclosure. Date, time and IP of consent are recorded.

2. Verbally (by phone or in person). The contractor reads the following disclosure and records the customer’s agreement in Mezano CM:

“Would you like to receive appointment reminders and technician arrival updates by text message at this number? You would get a few texts per visit from us through Mezano CM. Message and data rates may apply. You can reply STOP at any time to cancel, or HELP for help. Agreeing is not required to book the work.”

3. In writing, in Mezano CM. When the customer record is created or edited, the person entering the mobile number ticks the consent checkbox shown below, which displays the full disclosure. The date, time and source of consent are stored on the customer record. This is the exact control as it appears in the application:

Customer agrees to receive appointment text messages at this number.Read or show this to the customer before checking: “By agreeing, you will receive text messages from us via Mezano CM about your scheduled service visits (booking confirmations, reminders and technician arrival updates). Message frequency varies by appointment. Message and data rates may apply. Reply STOP to cancel at any time, HELP for help. Consent is not a condition of purchase. Mobile numbers are not shared with third parties for marketing. See mezanocm.com/sms and mezanocm.com/privacy.”

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Shown above is the consent control as it appears inside Mezano CM when a contractor enters a customer’s mobile number (illustration — not an active form on this page).

Only customers whose record shows recorded consent receive text messages, and only about their own scheduled visits. Every text includes the option to reply STOP; the first message states it explicitly. Opt-outs are honored immediately across the platform.

Sample messages

Hi [First Name], [Contractor Name] via Mezano CM has scheduled your visit ([Service]) for [Day, Date] between [Start] and [End]. [Crew Names] will be there. Questions? Call [Contractor Phone]. Details: https://mezanocm.com/visit/[code] Reply STOP to opt out of texts.
Hi [First Name], [Crew Name] from [Contractor Name] is on the way now, arriving around [ETA]. Questions? Call [Contractor Phone]. Details: https://mezanocm.com/visit/[code]

Contact

Mezano Construction Management LLC, Phoenix, Arizona · info@mezanocm.com · Privacy Policy · Terms of Service